What’s included
Domain and knowledge modelingWe map the policy documents, coverage rules and systems that hold the answers — and the gaps that need filling.
Retrieval architectureHelp staff find the relevant passage in approved content. We split documents into searchable sections (chunking), index them, and apply access permissions.
Guardrails and escalationClear coverage-decision boundaries, refusal behavior and a clean handoff to a licensed human with full context.
Evaluation suiteA scored test set that runs on every change, so quality is measured rather than assumed.
Deployment and analyticsWebsite, portal, contact center or agent desktop — with dashboards on deflection, satisfaction and cost.
Typical engagement
We begin with discovery to understand your operations, systems, and priorities. We then develop an engagement proposal tailored to your requirements.
Discovery
Use cases, sources, risk boundaries and success metrics inform the engagement proposal.
Pilot build
A pilot scoped to your content, integration requirements, risk boundaries, and evaluation needs.
Evaluation
Scored against your test set and tuned until it clears the bar.
Launch and tune
Live rollout with monitoring, monthly review and continuous improvement.
- Scope defined through discovery
- Tailored
- Quality checked against your test set
- Evaluated
- Answers with source references
- Grounded