What’s included
Domain and knowledge modelingWe map the policy documents, coverage rules and systems that hold the answers — and the gaps that need filling.
Retrieval architectureChunking, indexing and permissions designed for your content, not a template.
Guardrails and escalationClear coverage-decision boundaries, refusal behavior and a clean handoff to a licensed human with full context.
Evaluation suiteA scored test set that runs on every change, so quality is measured rather than assumed.
Deployment and analyticsWebsite, portal, contact center or agent desktop — with dashboards on deflection, satisfaction and cost.
Typical engagement
We begin with discovery to understand your operations, systems, and priorities. We then develop an engagement proposal tailored to your requirements.
01
DiscoveryUse cases, sources, risk boundaries and success metrics inform the engagement proposal.
02
Pilot buildA pilot scoped to your content, integration requirements, risk boundaries, and evaluation needs.
03
EvaluationScored against your test set and tuned until it clears the bar.
04
Launch and tuneLive rollout with monitoring, monthly review and continuous improvement.
TailoredScope defined through discovery
60–80%Typical tier-1 deflection
100%Answers traced to a source